This Privacy Policy is designed to explain how Cappino Physiotherapy and Wellness Center handles personal information about individuals who use its services, including visitors and users of websites operated by Cappino Physiotherapy and Wellness Center.
The handling of personal information by organizations is regulated and we are required to obtain your consent before carrying out certain actions. By accepting this Policy and providing us with personal information, you consent to the collection, use, disclosure, retention and destruction of your personal information in accordance with the terms and conditions described in this Policy.
If you do not accept this Privacy Policy, please stop browsing or using the Website, or stop using the other Cappino Physiotherapy and Wellness Center services, as the case may be.
Cappino Physiotherapy and Wellness Center follows strict security, privacy and protection of personal information standards, and gives the highest priority to ensuring the security and confidentiality of the personal information you provide to it.
1. Collection of Personal Information
When providing our services, we have to collect certain information regarding individuals which allows us to identify them.
The type of personal information collected by Cappino Physiotherapy and Wellness Center depends of several factors and on the context, as described below. Cappino Physiotherapy and Wellness Center collects only the personal information required to carry out its activities and for specific purposes.
Information collected from individuals
Through the Website:
We collect the information sent to us voluntarily, through the Website interface (for example, when you fill out a form) or otherwise (for example, in an e-mail or regular mail). This information may include the following:
- First name and Last name;
- E-mail;
- Telephone number;
- Physical address;
- Country, province or state of residence;
- Profession;
- Any information shared with Cappino Physiotherapy and Wellness Center by an individual via the Website, via chat, by e‑mail or over the telephone.
Through service contracts:
We deliberately collect information provided to us by individuals through agreements and contracts made between the company, our partners, and our clients, or by other means (such as via email or postal mail). This data may include, but is not limited to, the following:
- First and last name;
- Email address;
- Phone number;
- Physical address;
- Country, province, or state of residence;
- Occupation;
- Banking information or credit card details;
- Any information transmitted to Cappino Physiotherapy and Wellness Center by an individual through forms (paper or electronic), chat, email, or phone.
Information collected automatically
We collect certain information automatically when the Website is browsed, via tools such as log files or Google Analytics. This information may include the following:
- The IP address used to access the Website;
- The configuration of the browser and operating system;
- The configuration of the mobile device, when the Website is accessed via a mobile device;
- Geographic location and location data;
- The pages visited, the products viewed, the path followed on the Website;
- Key words used during a search;
- The date and time of the visit.
Information on online payments
We do not collect any information related to payment cards for online payments. Payments made via the Website are processed directly by our service provider, which has sole access to payment card information.
Your on-line transactions are secured in accordance with the transmission standards used by our service provider, so that your transactions are routed and processed securely.
Information related to cookies
We use cookies in order to improve the performance of the Website and the user experience. Cookies are small files saved onto your hard drive by the server on which the Website is located or by third party servers (such as advertising servers) which make it possible to recognize a Website user and customize content. Certain cookies are automatically erased when a user closes their browser, while others remain indefinitely. You can usually control whether cookies are saved through the browser options. Certain Website functionalities may no longer be available if you disable cookies. For example, the use of the cookies is required to authenticate users for certain services offered through the Website.
Social platforms
We collect information sent by social networking sites or applications (including but not limited to: Facebook, Instagram, LinkedIn, YouTube, X, and TikTok) when a visitor interacts with profiles owned or controlled by Cappino Physiotherapy and Wellness Center on these social networking platforms. These sites or applications are governed by their own policies relating your personal information, which may differ from ours and may also be applicable.
If you decide to interact with us through these social media, you should first read the conditions of service and confidentiality policies of these third party service providers and the applications used to access them.
Third party hyperlinks
The Website may contain hyperlinks to third party websites (the “Third Party Sites”) that will cause you to leave the Website. Cappino Physiotherapy and Wellness Center provides these hyperlinks for your convenience. The Third Party Sites are not under the control of the Cappino Physiotherapy and Wellness Center, such that we have no control over the privacy or confidentiality practices of the Third Party Sites. Therefore, any personal information sent via the Third Party Sites is subject to the privacy policy of these Third Party Sites. Users are responsible for familiarizing themselves with said privacy policy in order to ensure the protection of their information.
2. Use of personal information
We collect and use your personal information for the following purposes:
- Providing our services;
- Facilitating communication with you;
- Enhancing the quality of our services;
- Broadcasting specifically targeted advertisements;
- Promoting our services through marketing.
Data retention
We will retain your personal information for 90 days to 2 years after the termination of user accounts or as long as necessary to achieve the purposes for which they were collected, as detailed in this Privacy Policy. We may need to retain certain information longer, including for record-keeping or reporting purposes in accordance with applicable law or for other legitimate reasons such as defense of legal rights, fraud prevention, etc. Residual anonymous information and aggregated information, which do not identify you (directly or indirectly), may be kept indefinitely.
Data Sharing and Transfers
In general, Cappino Physiotherapy and Wellness Center uses the personal information of its clients for internal purposes only. However, Cappino Physiotherapy and Wellness Center may disclose personal information about you to the following individuals or entities:
- To its employees and representatives who need to access this personal information in pursuit of the purposes listed in Section 2 above;
- To its partners and external service providers with whom Cappino Physiotherapy and Wellness Center has entered into a contractual agreement, under which the respective external service provider is required to take appropriate measures to:
- Ensure the confidentiality of the disclosed personal information;
- Ensure that the disclosed personal information is used only for the purpose of performing the services it is called upon to provide for Cappino Physiotherapy and Wellness Center;
- Ensure that the disclosed personal information is not retained after the termination of the aforementioned contractual agreement.
- Promptly notify Cappino Physiotherapy and Wellness Center of any breach or attempted breach by a person of any confidentiality obligations related to the disclosed personal information;
- Allow Cappino Physiotherapy and Wellness Center to perform any verification related to the confidentiality of the disclosed personal information. For example, the service provider hosting the website and performing maintenance on said website may have access to personal information as part of the specific execution of their services under a contractual agreement with Cappino Physiotherapy and Wellness Center;
- To any other person or entity, as required or permitted by applicable law, or with the consent of the concerned client.
Cappino Physiotherapy and Wellness Center complies with Law 25, which stipulates that the person collecting personal information from the concerned individual must inform them of the possibility that it may be disclosed outside of Quebec, Canada.
- Google LLC, located at 1600 Amphitheater Parkway, Mountain View, CA 94043, USA, is the provider of the Google Analytics service. Google Analytics uses cookies. The information generated by the cookie regarding the use of Cappino Physiotherapy and Wellness Center’s website, if applicable, is usually transmitted to a Google server in the United States and stored there. Google is committed to complying with applicable privacy regulations and is registered with the Privacy Shield program of the US Department of Commerce. Read Google’s privacy policy here. https://policies.google.com/privacy?hl=en-CA
- Microsoft Corporation, 1 Microsoft Way, Redmond, WA, USA, is the provider of Microsoft 365 service. Microsoft 365 is a suite of cloud-based productivity applications and tools. It helps Cappino Physiotherapy and Wellness Center collaborate, communicate, and manage their work effectively through storage applications such as OneDrive and messaging applications such as Outlook and Teams. Data is transmitted to a server of Microsoft Corporation in Canada and stored there. Microsoft Corporation is committed to complying with applicable privacy regulations. Read Microsoft Corporation’s privacy policy here. (https://privacy.microsoft.com/en-ca/privacystatement)
- PayPal, located at 2211 North First Street, San Jose, California, 95131, USA, is the provider of the PayPal service. PayPal is an online payment platform that allows Cappino Physiotherapy and Wellness Center to accept payments over the internet. Data is transmitted to a server of PayPal in the United States and stored there. PayPal is committed to complying with applicable privacy regulations. Read PayPal’s privacy policy here. (https://www.paypal.com/ca/legalhub/privacy-full)
3. Permission of Access
We are committed to recognizing a right of access and rectification to data subjects wishing to consult, modify or delete information concerning them.
The exercise of this right will be done by contacting us:
Privacy Officer: Kelly Cappadocia, Owner and Clinical Director
Address: 2101, route transcanadienne, Dorval (Québec) H9P 1J1 Canada
Email: kelly@cappinophysio.ca
Phone: (514) 684-9073
4. The Right of Opposition and Withdrawal
We are committed to offering you the right to oppose and opt out with respect to your personal information.
The right of opposition is understood as the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned during the compilation.
The right of withdrawal is understood as the possibility offered to Internet users to request that their personal information no longer appear, for example, in a mailing list.
To exercise these rights, you can contact us:
Privacy Officer: Kelly Cappadocia, Owner and Clinical Director
Address: 2101, route transcanadienne, Dorval (Québec) H9P 1J1 Canada
Email: kelly@cappinophysio.ca
Phone: (514) 684-9073
5. Security
The personal information we collect is kept in a secure environment. Our staff is required to respect the confidentiality of your information.
To ensure the security of your personal information, we use appropriate physical, technical or administrative safeguards such as:
- Secure Sockets Layer (SSL Protocol);
- Access Management – Authorized Person;
- Access management – Person Concerned;
- Computer information backup;
- Login Password;
However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot ensure or warrant the security of any information you transmit or provide to us, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or administrative safeguards. If you believe personal information has been compromised, please contact us as set forth in the “Permission of Access” section.
6. Governing Law
The handling of personal information is governed by applicable legislation in various jurisdictions. Given that our services are offered to Québec’s legal community, this Privacy Policy and all transactions relating thereto shall be governed by, and interpreted in accordance with, the laws of the province of Québec and the laws of Canada applicable therein.
We are committed to respecting the legislative provisions set out in the:
- Digital Privacy Act, respecting the protection of digital personal information (S.C. 2015, c.32)
- Act to modernize legislative provisions as regards the protection of personal information, (S.Q. 2021, c.25
The organization responsible for the collection, processing and use of personal data under the Data Protection Act is Cappino Physiotherapy and Wellness Center.
Questions, requests or complaints
If you have any concerns, questions, requests or complaints about the Privacy Policy or the management of your personal information, please send them in writing, either by mail or email, to the Privacy Officer:
Privacy Officer: Kelly Cappadocia, Owner and Clinical Director
Address: 2101, route transcanadienne, Dorval (Québec) H9P 1J1 Canada
Email: kelly@cappinophysio.ca
Phone: (514) 684-9073
7. Privacy Policy updates
We may change the content of our websites and how we use cookies without notice and consequently our Privacy Policy may change from time to time in the future. We therefore encourage you to review them whenever you visit the website to stay informed of how we are processing personal information.
This Privacy Policy was last updated November, 2023.