Privacy Policy


When you purchase our services or products, we collect the personal information you give us, such as your name, address and email address.

When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

With your permission, we may also send you emails about our products, promotions and other updates about the business. You may opt-out of our email mailings at any time.


When you provide us with personal information to schedule an appointment or purchase one of our products, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for any other reason, such as marketing, we will either ask for your expressed consent, or provide you with an opportunity to opt-out. If you’d like to opt-out, you may do so by contacting us at or by mailing us at:

Cappino Physiotherapy and Wellness Center
Attn: Customer Service
2101 rte transcanadienne
Dorval (Québec) H9P 1J1


We may disclose your personal information if required by law or if you violate our Terms of Service.


We do not sell your personal information to third parties. However, third-party providers used by us will collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

Certain third-party service providers have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

We recommend that you review their privacy policies so you can understand how your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located, such as the USA.

Once you leave our website or are redirected to a third-party website or application, then you are no longer governed by this Privacy Policy or our website’s Terms of Service.


When you click on a link, such as “Schedule an appointment”, you may be directed to a third party site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google analytics:
We use Google Analytics to help us learn about who visits our site and what pages are being looked at.


The security of your personal information is important to us. We take reasonable precautions and follow industry best practices to ensure your personal information is protected. The information is encrypted using an SSL certificate.


We reserve the right to modify this privacy policy at any time, so please review it frequently. At that time, we will specify the revision date at the top of the policy.


For any questions or concerns, you can reach us anytime at


Law 25: Law respecting access to documents held by public bodies and the protection of personal information

The Act respecting Access to documents held by public bodies and the Protection of personal information applies to documents held by a professional order to the extent provided by the Professional Code.

The law applies regardless of the form of these documents: written, graphic, sound, visual, computerized or other. It also defines the procedures governing requests for access to information.

The Policy of the Ordre professionnel de la physiothérapie du Québec on documents and information accessible without restriction provides for mechanisms that promote and facilitate access to information and the protection of personal information.

This policy determines the types of information or documents of a public nature or accessible to any person and which may be disseminated without any restriction under the law. It also specifies the processes for obtaining and consulting this information.

As of September 22, 2022, members practicing in the private sector will have to comply with new requirements regarding the management of the personal information they hold.

The contact person responsible for the protection of personal information within our company will ensure compliance with this policy. In the event of a privacy incident or if you have any questions regarding your personal information, please contact:

Kelly Cappadocia, Owner and Clinical Director